Enhance Patient Experience

OHT Scorecard

Enhance Patient Experience

This domain aims to answer the question “How are patients experiencing the healthcare system?”

Please not that while some data is currently missing (such as Patient Reported Experience Measures, PREMS), we are actively working to complete our records. If you have any information or are collecting the data, we would greatly appreciate your assistance in sharing it with us.

Please contact Sarah Singh, Quality and Analytics Coordinator ([email protected])

Indicators

Key Performance

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  • Patient Reported Experience Measures (PREMs)

Quality Improvement

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  • Processes for experiencing healthcare in various settings (e.g. primary care, long term care, hospital care)

Formative

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  • Number of patients completing PREMs
  • Number of programs collecting PREMs

Existing Measurement Tools

OHT Performance Framework

  • % of patients with information about next steps in care
  • % of patients engaged in decision-making to the extent preferred
  • % of patients with knowledge of who to contact about questions or concerns pertaining to care
  • % of patients feeling their background and identity is respected by HCPs

MLOHT Evaluation Framework

  • MLOHT PREM Survey (2 questions; 1 scaled, 1 open ended)

MLOHT Ops Plan Annual Goals

  • Preventative care
  • PCCP involvement
  • Home Care Readiness
  • Integrated Care Pathways

Other

  • HSPN Patient Experience Surveys
  • OH PREM Survey
  • CIHI PREM Survey

Data

Indicator Data

  • Indicator data is not yet available; please check back in the future of inform us if you know of anyone currently collecting it.

Supporting Data

Data Source

Data Sources Used

  • OHT Data Dashboard

Potential Data Sources

  • ICPs – BestCare
  • HF Clinic

Sampling Approach

  • Voluntary Response Sampling

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