Improve Staff Experience

This domain aims to answer the question “How are providers experiencing the healthcare system?”

Please not that while some data is currently missing (such as Patient Reported Experience Measures, PREMS), we are actively working to complete our records. If you have any information or are collecting the data, we would greatly appreciate your assistance in sharing it with us.

Please contact Sarah Singh, Quality and Analytics Coordinator ([email protected])

Indicators

Key Performance

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  • Provider Reported Experience Measures: Care coordination, Burnout and Satisfaction, Workplace Culture, Virtual Care, and Autonomy

Quality Improvement

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  • Processes for experiencing healthcare in various settings (e.g. primary care, long term care, hospital care)

Formative

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  • Number of providers completing PROVs
  • Number of clinics collecting PROVs

Existing Measurement Tools

OHT Performance Framework

  • % of providers who feel confident helping patients find and access available health and social services
  • % of primary care providers who report that they have the information that they need about their patients
  • % of Primary Care providers who rate their involvement with the OHT as high, medium, low vs none
  • % of patients within the OHTs-attributed population who are attached to a primary care physician
  • % of primary care physicians who are part of the PCN

MLOHT Evaluation Framework

  • MLOHT Provider Survey

MLOHT Ops Plan Annual Goals

  • PCN
  • Primary care readiness
  • Practice facilitation

Other

  • HSPN Provider Experience Survey
  • OH Provider Experience Survey

Data

Indicator Data

  • Indicator data is not yet available; please check back in the future of inform us if you know of anyone currently collecting it.

Supporting Data

Data Source

Data Sources Used

  • INSPIRE PHC Report
  • OH Workforce

Potential Data Sources

  • Practice Facilitation Session
  • PCN Development

Sampling Approach

  • Purposive Sampling

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